After news of the resumption of air links with Turkey, thousands of Russians, fed up with the Russian resorts, run book tours. On the part of citizens traveling abroad in August was planned before the pandemic. Meanwhile, in the pursuit of profit, Russian operators, impoverished during the quarantine, not in a hurry to tell the tourists the truth about the work of Turkish hotels. As a result, place the Russians can put before the fact that to move into the paid hotel will not work. A new option will be not the Paradise that loomed with the brochures. This problem is faced tourists from Belarus, who were allowed to enter the country a month earlier. The influx of visitors from Russia only threatens to aggravate the problem
my husband and I flew from Minsk to Alanya July 11, – says Tatiana. For the rest paid a lot of money and, of course, carefully chose the hotel. By the way, the booking was made last winter, but before the trip to the travel agent we were assured that all agreements remain in force. In the end only arrival at the bus we found out from the attendant that we were going in a completely different hotel in the opposite end of town as our hotel is closed. In the same position with us were a few dozen tourists. After the settlement it turned out that the hotel where we brought in a lower class than originally booked. Yes, and it was visible to the naked eye. Breakfast buffet was very poor, the animation did not exist, and the rooms were cleaned only every 3-4 days. It turned out that a double room here costs almost 30 dollars cheaper than originally stated in our voucher, but to return the money, no one is going. A few tourists from our group even appealed to the Turkish police, a conversation in there call the representative of the operator. But it ended just the fact that all of us as a consolation, organized free tours. Speech on moving to another more comfortable hotel in the city was not even, was one option only 15 kilometers away.
Some tourists caught in a similar situation, go ahead and pay a visit to your booked hotel, which was closed. To their surprise, it turned out that the hotel works hard at taking tourists. However, when trying to check my reservation, it became clear that it does not exist or has been removed by the hotel due to overbooking. Naturally, the operators of the country-the sender does not know about it could not.
What is actually happening in the hotels in Turkey and how can we protect ourselves from the replacement hotel at the last moment, we found the agent of one of Russian travel agencies Helena zuenko:
“it is Already clear that the opening of Turkey for Russians, marked by numerous scandals. Some of my client�� and decided to go abroad in August. But there is still, of course, a lot. The problem is that Turkey has opened not all hotels, some just felt it was unprofitable to work in the conditions of observance of all sanitary norms. The rest had to reduce the maximum number of tourists, which they can take 20-30% due to the antiviral response. As a result, overbooking occurs when the number of reserved seats exceeds the actual. All this, of course, well-known Russian tour operators, but they now profit above all else, and trivia from the replacement hotel they think is insignificant. Because of this, many tourists do not know in advance that their stay will be not in the place to which they hoped. In addition, the replacement hotels is often uneven, which further exacerbates the situation. I suggest to all my friends who are going on holiday to Turkey, be sure before you travel or payment vouchers to figure out whether the chosen hotel and make sure to see your name in the desired date do have your booking. No need to believe in the word of travel agencies, now they are ready for everything if only people bought a round, everything else is a little who cares”.
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