the Rules will only apply in the event of emergency situations or the introduction of high alert mode. Such circumstances arose when due to the outbreak of coronavirus infection of the airline canceled flights to China from February 1, 2020 and March 18, – for all domestic and international destinations. The rules apply to contracts concluded before may 1 of this year.
Made by the passengers money for tickets carriers will have to Deposit in order to direct them to the payment of future flights. The decision to issue vouchers to carriers can take unilaterally, as well as to change the date, time and route of flight.
To take advantage of the deferred amount, the passenger should send to the carrier a notice stating the personal data, the reservation number and other information. You can use part of the amount, but for a more expensive ticket will have to pay.
If the passenger does not use deferred money within three years, the funds will return again on the application within ten days from the date of its receipt by the carrier.
the Document was drafted in may, the Ministry of transport. The Ministry then said that its adoption will relieve social tension and increase the stability of functioning of the Russian airlines. To Deposit funds insisted the carriers, because the return money for canceled flights, as required by the law, they could not.
Vouchers can be claimed by passengers who frequently travel, but some categories of Russians still important to get their money back, said a member of the public Council under the Ministry of transport, Chairman of the Russian Association of passengers Ilya Zotov. In the adopted resolution affirms the right to receive money, not vouchers invalids I and II groups, veterans of the great Patriotic war, large families and some other categories of citizens.
they deposited funds will accrue interest, the amount of which is determined by the key rate of the Bank of Russia. But if the passenger will use at least a minimum part of the savings interest on the balance will not be charged, draws attention Zotov.
Airlines have started to issue vouchers to passengers, even before the adoption of the resolution. “Aeroflot”, “Win”, S7, Ural airlines, UTair and other airlines have launched a system for issuing electronic vouchers from the end of may. Information on the number of issued vouchers, they prefer not to disclose by the “RG” in the airlines did not answer.
All with tickets on cancelled flights could be more than one million passengers, and the amount of accumulated claims against the airlines could reach 30 billion rubles, said the analyst of “Finam” Alexey Kalachev. The funds received��owned by the airlines from passengers already spent on operations. Regular monthly payments for leasing, rent, salary and other articles in the whole industry are about 26 billion rubles, he said. So the issuance of vouchers can indeed be a way to resolve the situation, the expert concludes.
