Russian banks have problems with customer service

Failure because of the situation with coronavirus in time to change the passport on age leads to the fact that banks are starting to refuse these customers service. Problems have already arisen in several Russian credit organizations, reports owned by Grigory Berezkin the RBC.

to get out of the situation, banks are developing various solutions. So, Alfa-Bank offers to serve on the passport. A few cases of problems reported in the Bank “Opening” and Sovcombank.

the Chairman of the Association of market participants of electronic money and remittances Victor Dostov explained that banks are not allowed to serve customers with expired passports without the decision of the Central Bank or government.

the Organization appealed to the Bank of Russia with the request to allow service clients with expired passports before July 1, in exceptional order. Otherwise they will not be able to get full service, as their identification according to the law impossible.

on 8 April the President of Russia Vladimir Putin instructed to extend the validity of passports for three months. The interior Ministry also refused to prosecute citizens who failed to change the passport. However, for banks, which risk getting a large fine for incorrect procedures to verify the identity of the customer, no changes are provided.

Earlier, a group of economists, including Professor of Economics at the Paris School of political Sciences Sergei Guriev and Professor, University of Chicago Konstantin Sonin, offered to give the money to the Russians to maintain demand. According to them, the amount of per-incident support should be brought to 4-6 percent of GDP, so that in April-may could pay every citizen of ten thousand rubles.