a bad dream of any tourist: solar abroad and closed door. Nowhere to go, but nothing to fly. One who brought, not answering calls because you went bankrupt. It was planned in these days to relax and have fun, and have to worry and to swear.
In such a horrible situation was visited by tens of thousands of our compatriots. But this year to the usual horror story “travel company ordered to live long” has added one more: the pandemic broke out, the borders were closed, permits burned. A lot of people won’t even be able to fly. The main attribute of the season not burning, and the burned-out tours.
of Course, the rest is a private matter. But this does not mean that people need to leave in the lurch. Gone are the days when the rescue of drowning was the handiwork of drowning.
So this spring, we adopted special amendments to the Law “About bases of tourist activity in the Russian Federation”. Now in the case of the adoption of foreign government decision on the closure of borders or the emergence in the country of extraordinary circumstances that threaten the life and health of tourists, the government of Russia can be decided on the return of the tourists paid for the voucher amounts. Funds in such an emergency will be taken from the Fund personal liability of the tour operator.
Chairman of the Board of Association of lawyers of Russia Vladimir Gruzdev noted that the prepared package of documents aimed at creating a comprehensive system of protection of tourists caught in a difficult situation because of the problems of the tour operator. Projects reviewed, the sub-Commission to improve the oversight functions of the governmental Commission for administrative reform.
“To protect the citizens of a specialized Fund. If you need emergency assistance with lodging, catering, export from the resort, provision of legal support, the decision will be made promptly, within a day,” – said Vladimir Gruzdev.
He stressed that the heads of tourist companies will be subject to strict requirements, including mandatory check for criminal convictions. The Fund will also reimburse the travel cost associated with extra self-return from resort at fault the travel company. Damage will be reimbursed in the case, if the person purchased the ticket, but due to the bankruptcy of the tour operator was not able to fly out on holiday.
“Prepared the rules, on the one hand, increase the security of citizens. On the other – should encourage the development of the tourism industry, since people who utilized the services of tour operator, you will receive a quality system protection. This factor will be an important argument in order to contact the travel company and book holidays independently,” resumir��shaft Vladimir Gruzdev.
by the Way, the rules prescribing the establishment of a Fund of personal liability of the tour operator in the field of outbound tourism, appeared in 2016.
at the same time rules were introduced, concerning assistance to travelers in emergency situations.
to Come to the rescue of the citizens needs Association “Turpomosch” – the Association of tour operators in outbound tourism. It forms the Foundation of personal responsibility of tour operators in outbound tourism. When buying tickets it is important to ensure that the tour operator is a member Turpomosch. The system is already debugged. Why did it take to update the entire package of government documents related to the provision of emergency assistance to tourists?
First of all, rules need to be modified based on “coronavirus” for amendments to legislation. At the same time improving all mechanisms related to the provision of emergency assistance to tourists. In addition, enhanced control of the purity of the ranks in the management of companies-tour operators. A separate order prescribes the procedure of submission of documents confirming compliance of heads of the companies-tour operators and chief accountants of the respective positions. In particular, it will be checked whether the leaders of conviction, not whether they were involved in during the year to administrative responsibility for offences in the sphere of tourist activities. If bosses or financiers of travel agencies were fined more than three times for violations in the professional sphere, your post they occupy are not entitled to. Full help managers be submitted to the Federal tourism Agency for inclusion in the uniform Federal register of tour operators. Tourists can be sure that anybody to organize the travel company can’t.
In turn, lawyer Victoria Danilchenko advises tourists not to forget about insurance.
“the best way to protect tourists opting for a foreign holiday have insurance, she says. – Moreover, in recent years they are getting increasingly popular among our citizens. For example, the same cancellation insurance coverage. People want to be calm for a private vacation and are willing to pay the extra money.”
however, she agrees that tourists who find themselves in difficult situations abroad, assistance from the reserve Fund will be a great help.
“the fact that travel to some countries resumed positive, but the pandemic here has contributed, – says Viktoriya Danilchenko. – Preparing for the trip, you need to make sure that is selected and paid for the hotel confirmed the booking on your behalf on certain dates. Now because of the sanitary norms in Turkey, for example, not all hotels were opened or not all have seats in view of the limitation in the number of tourists. Therefore, there is a risk to be populated in the hotel ��others like level, because tour operators continue to sell tours to the pursuit loss of profits, slowly to tell the tourists the truth about the work of Turkish hotels. Bankruptcy of tour operators is also a common problem. We can assume that the number of bankruptcies in postpandemic period will increase.”
she Also reminds us that man is not a robot and can get sick anytime and anywhere without any pandemics. To descend, the disease may at the resort.
“Health insurance allows you to avoid the cost of hospitalization and treatment, – stressed the lawyer. – It is important to buy insurance before entering the country.”
we are Talking about amending the existing rules in the framework of the administrative reform, said “RG” Director of the Association “Turpomosch” Oleksandr Osaulenko. Changes will affect the various documents relating to, for example, of evacuation of Russians, reimbursement of actual damage caused to the tourists. “In a sense, that technical regulations that are being finalized,” said he.
the basis of the new rules will be taken of the existing mechanisms, since they have proven themselves. In Russia operates two funds – the reserve funds and the personal responsibility of tour operators that have a fairly large size. For example, the reserve Fund has about 500 million rubles, and the funds personal liability in the aggregate approximately 2.1 billion rubles. But the latest protect organized tourists in situations where the tour operator failed to continue to meet their obligations. Assistance in emergencies is under the jurisdiction of the state, said Osaulenko.
In the course of the pandemic coronavirus, a new type of disaster, so I needed to change the mechanisms of protection of tourists, adds the Professor, chair of management and service Ranepa Galina Dekhtyar.
“for Example, the insured event will not be considered the situation when cov the person is not sick, but flying next to a sick person on the plane. Tourists are placed in visual observation, the question arises, at whose expense,” she says. Another option, for example, when a child has a fever and has symptoms similar to the coronavirus. Again, at whose expense he will be in observation. The so-called extended insurance, which are now beginning to offer, such cases do not cover. Besides, it is not clear by what means to evacuate citizens in the event of closure due to pandemic. “There’s a lot of new nuances to ensure the safety of tourists. While it is impossible to say exactly what arrangements will be spelled out, there is a discussion,” – said the expert. And citizens traveling abroad, it is recommended to provide funds that would allow to stay with a sick relative and buy new tickets.
Prepared
