we are Talking about the proposal of the Ministry of transport to legalize vouchers, allowing air, rail and water carriers are not to return to passengers money for tickets on the cancelled flights. On the voucher you can make the trip, he also gives the carrier the right to charge to the personal account of the passenger, the equivalent of money that you can use in the future. Changes to the contract with the client will be allowed to make only emergency situation, emergency or alert. It is proposed to amend the legislation, including the Air code.
But in the CPS, according to RBC, believe that the Ministry of transport prepared a draft decree allows to return to the passenger the money for the cancelled flight only three years later, if the client will not use the voucher. It violates the rights of consumers. The Agency also has other comments. In particular, the proposal passengers to choose another date in the selected route can force the clients not to cancel the trip. And then they have no money for the ticket will not be returned. But what if the cost of the trip will be much, can not find a suitable flight or carrier goes bankrupt? No economic studies of the three-year period during which carriers may not return the money to passengers.
the CPS believes that the document should reflect all possible guarantees for passengers in the performance by carrier of its obligations.
In turn, in Rospotrebnadzor “Russian newspaper” reported that the Agency believes it is important to consolidate mechanisms to guarantee refunds to consumers.
