After a long wait, Lufthansa has been receiving its Boeing 787-9 Dreamliner since last autumn. In addition, the group is preparing the introduction of the new cabin product called Allegris, which is intended to bring Lufthansa forward again in terms of comfort. So the modernization of the fleet is in full swing. But there are other innovations as well.
Lufthansa Airlines CEO Jens Ritter presented a number of projects to journalists in Frankfurt on Thursday (February 3) with which the airline wants to prepare itself for the future. “We are currently working on a Green Lounge in Munich,” said Ritter. “To do this, we check suitable food, building materials and the target group.”
A green lounge would be the next step after the green tariff being tested by Lufthansa, Swiss, Austrian Airlines and Brussels Airlines. This includes complete CO2 compensation, 80 percent through climate protection projects and 20 percent through sustainable fuel. One was “very satisfied” with the tests, said Ritter, without giving details.
Another innovation concerns an area that is even closer to the flight than a lounge visit. “We’re testing real-time bidding on upgrades,” said Ritter. “At the gate, guests can bid for free seats. Other guests can bid, just as many people are already used to on Ebay.”
Lufthansa is also increasingly relying on the use of artificial intelligence. Tests are taking place in Munich, for example. “If, for example, flights are canceled due to capricious weather conditions in December with snow and ice, the colleagues in the traffic control center have to decide which flights are to be cancelled,” said Ritter.
There are a lot of variables in this. “If a group of students is on board, someone has to catch a cruise ship, which guests miss connecting flights, is the luggage already there, what roster changes does that entail, which maintenance events have to be postponed,” explained the Lufthansa Airlines boss. With so many factors, “a learning software” actually helps employees to make decisions.
The innovation that travelers will notice the quickest is an improvement to the Lufthansa app, which will be activated as early as Friday (February 3). “It then shows the travel time at the airport and reveals where the queues at the security checks are shortest,” explains airline boss Jens Ritter. Check-in should also be much easier, as well as the booking process.
This article was written by Laura Frommberg
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The original of this post “”Like Ebay”: Lufthansa now wants to auction upgrades at the gate” comes from aeroTelegraph.