The work of multifunctional centers of public services (MFC) resumes Monday in the Moscow region in a restricted mode. The corresponding decision was accepted by authorities of the capital and suburbs, based on the current situation related to the spread of coronavirus infection.
the Moscow IFC
The first visitors on Monday will take 88 out of 130 of the multifunctional centers of the city. Moscow mayor Sergei Sobyanin explained this step the fact that not all public services are provided electronically, and the number of people who have not received certain services each week increases, as in ordinary days, MFC is visited by 70 thousand people. Thus, according to him, most of the services had been transferred to electronic format.
May 25 at the offices of the centres the citizens of the 220 services can only get 144 – those are impossible to provide in electronic form: for example, the design of a driver’s license or passport. As explained by the mayor, when selecting branches that will resume, take account of their location: all MFTS are located in densely populated areas with good transport accessibility and, according to the mayor, "they are quite uniformly distributed over the city".
The first step is to visit the office will be by appointment only to avoid any queues. To register to visit while you can only at the official website of the mayor and Moscow government with the help of special service.
To prevent the spread of coronavirus IFC will work with observance of all necessary sanitary-epidemiological norms. In particular, staff and visitors are required to use a protection mask or respirator and gloves. At the entrance all visitors will be non-contact way to measure temperature. In addition, the centers did the layout for compliance with social distance, set safety glass, and shall be regularly disinfected surface.
According to the Deputy mayor Anastasia Rakova, the IFC became the first institutions of sphere of services with unlimited contacts between people, which the city opens with the gradual weakening of the restrictions related to the coronavirus. She expressed the hope that the standard which will be tested at the centers, "My documents" can be applied to other institutions in this area. In this regard, the mayor urged citizens to observe accurately the time of the visit, indicated during the appointment and come on time to "minimize the formation of queues".
the Tested mode
In this format, capital the IFC has worked: they were transferred to this mode from March 26, four days before the complete closure of the offices. Some of the services they provide remotely, and those that are impossible�� to provide without personal presence – a passport and driver’s license, birth registration and others were available only by appointment. To obtain the results of the services and take the completed document can be had without an appointment.
Registration of policy of obligatory medical insurance, the calculation and recalculation of utility bills, provision of information, housing and registration, discharge from the egrn, tax service and pension Fund are fully electronic. To consult on the provision of public services could be in uniform help service of the government of Moscow.
A few days later, March 30, in connection with the announcement of high alert due to coronavirus offices were closed for visitors, and available services were only those that can be obtained online. The only exception is the registration of the death, the service had to contact the call centers in the districts, it also provided for the record.
the public Services the suburbs
A similar situation was and in the Moscow region, where from March 26, all MFC also switched to the group format by appointment only and for people over 65 years of age, in isolation, was arranged free of site acceptance documents. With the introduction of the universal regime of self-isolation in the region centres have closed altogether. By order of the Governor Andrei Vorobyov, to accept citizens were allowed by appointment only for emergency or life-threatening situation.
Now authorities in the region are beginning the gradual opening of the IFC, which will take place in three stages. In the first stage, the visitation centers will be available by appointment with a limited list of services for legal entities. On the second will expand the number of services for legal entities, and will be available services for individuals. the Third stage involves the MFTS work in a regular mode.
