Updated pm. 11.30: B. T. has deleted a statement from a source, who claimed not to have received a package, even though he had been at home all day. The source has subsequently found out that the package should not be delivered to his home but to his place of work. B. T. has, therefore, deleted the interview with the person.
the Net overflows with criticism directed at PostNord in these days.
It tells a look on Facebook as well as Trustpilot.
the Criticism is very much about people find they get the wrong information on their packages.
It is examples like pakkelveringen has tried to call at the door without luck, even though he has been at home all day.
On Facebook write people bl.a.
‘Hello. I have got a sms that the entry has been here 13.28 to deliver a package. This sounds very strange, for I have been at home all the time?’ ‘I just got the message that my packages could not be delivered because no one was at home. I’m at home and have been sitting and waiting for the packages. Perhaps it was an idea to call on the door!’ ‘I have been home for 2 weeks now. Maybe I should knock/call on, within you thought that there was anyone at home?’
At PostNord tells pakkechef Lene Reipuert complaints about parcel delivery – or lack thereof – is something that is taken very seriously.
“I can’t say there is an unambiguous explanation. We follow up each and every time, there is something. It is completely unacceptable, and therefore we follow the daily concrete up on such inquiries,” tells Lene Reipuert.
Right now, PostNord very many packages, as many are sitting at home. Therefore, it becomes most also ordered to hjemmelevering, and they can at PostNord see, they come with most packages.
There is a clear procedure for how the messengers should do on delivery. To call on two times, and there is a phone number of the customer, he or she should be dialed.
“It is complaints, we really are taking us. There is not any advantage in not getting rid of the package. Calls to customer service, there will be dialed out directly to the tender, which should come with the package again,” says pakkechefen.
“It must be an error. Today was a long piece of over 1000 messengers out there. If we have the experiences, being taken for a talk with the tender,” says Lene Reipuert.
