During a courier delivery to your home, each buyer has the opportunity within 15 minutes to open the package to verify completeness of the order and the fittings to be told “RG” in network shops “the snow Queen”. All drivers and couriers are required to maintain a valid distance, to wear medical masks and use disinfectant between deliveries. If the item did not fit, the customer is entitled to cancel the order. “Every return is a safe treatment and stored for seven days in a separate designated area before to get anew on the warehouse of the online store,” the company said.
In the Internet-shop Ozon said that due to the mode of isolation and the deterioration of the epidemiological environment have imposed a temporary ban on the fitting of clothes and shoes in case of courier delivery and the outlets. If the item does not fit, you need to apply for a waiver.
the press service of the online store Wildberries replied that the customer can collect clothes and shoes in the collection point, to try at home, but if something is not liked, then to return to the collection point or by using the free courier service. “To ensure the safety of our customers and employees in points of issue of orders accepted at a time only one client, and the changing rooms are closed,” said the company. All employees are given a mask and antiseptics in the areas cleaned with a disinfectant.
Director of marketing network “Econika” Irina Zueva said that the fitting of shoes, which brought the courier to the house is possible under compliance with safety regulations. “Each of our partners responsible for the situation and is taking all available precautions: – contact shipping protective masks and gloves for couriers, software courier antiseptics for hand disinfection, adhere to the principles of distancing with the client”, – said Zuev. To clients has also been increased maturity of the product if the purchase was made until March 13, then return it if necessary, it will be possible till August 31.
In turn, the CPS said that to abandon the purchase on the Internet at any time before delivery of the goods to the customer, and after goods transfer – within seven days. “If information about the order and terms of return of goods of good quality was not provided in writing at the time of delivery of the goods, the buyer is entitled to refuse the goods within three months from the date of transfer of the goods”, – told about the rules in the sanitary Department.
