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The Ministry of communications has prepared a plan for accelerated digitization of the state in which the White house proposes to consolidate the experience of the mobilization of the transfer of public services online in the period of the pandemic. It is based on the ideology of “superservices” — initiative of providing public services to citizens according to the data already available to government agencies. According to Ministry’s estimates, in 2020 it is possible to ensure the availability of 10% of the mass of socially important services on the portal of state Services and to transfer 5% of all requests for their provision in electronic format, and in General terms until 2024 — an implementation of the “goobly”, digitalization, control and surveillance and reduce the costs of traditional bureaucracy. Brake project is a bill on the digital profile of the citizen on which to base “superservice” and opposed the FSB.The Ministry has sent the government a plan for the digital transformation of the public administration system in 2020, which implies that the Agency has returned to active work on the “superservice” (a concept assumes a proactive public services according to life situations of citizens) and expects this year to launch their first elements. We will remind, about intention to create such services the Ministry of communications announced in 2019, defining a list of 25 major life situations of citizens and businesses with the intention to cover 90% of their “contacts” with the state.Forced to move a significant part of the economy in online because of the pandemic, COVID-19 stimulated the Ministry to update the plans getimagesize. We will remind, the government had to urgently transfer of public services to digital format in electronic form to apply for material assistance to large, about statement on the account in the centers of employment and payment of unemployment benefits, are processed applications for preferential mortgage. Now the plan for this year covers a dozen “socially significant” superservice: the document lists “the Birth of a child”, “Social support online”, “online Labor relations”, “Pension online”, “Online-help with disability”, “Support for bereavement”, “Digital Executive production”, “My health online”, “admission to the UNIVERSITY online” and “Digital construction”.Launch expected gradual: thus, the registration of birth of a child through the “public Services” without visiting the Registrar’s office will first be implemented in the Tula and Leningrad regions, and in the framework of superservis “My health” in them will be to issue digital health insurance.The result of digitalization of the state by the end of the year should be the availability of 10% of the mass of socially important services on the portal of state Services, the transfer of 5% of all appeals for them to electronic form and the assessment of satisfaction with their quality not lower than 3.7 on a 5-point scale. Another priority should be “organize, and inventory data” state agencies the effect of this “will be felt in 2021” — for example, it is expected that from 1 January, 90% of large and medium-sized enterprises will pass on the official statistical data in electronic form, and the volume of reporting will be reduced by 10%. Goals until 2024 until the authorities formulate in a General view: the growth of citizens ‘ satisfaction with quality of services, transformation of the control and supervising activities, providing cloud services to government agencies, as well as reduction of costs on implementation of state functions.The administrative task of the state digitization plan “to immerse” in the national project “Digital economy”, in which, apparently, its performance will be detailed and expanded in the departmental programs of government agencies for three years — it is supposed to do until July 1. In a press-service of the government document does not comment, explaining that he only came to the White house.The architectural plan still relies on the digital profile of the citizen (Chu) as the basis for a transition from on-demand services to superservices. In may, Chu has been launched into commercial operation according to plan, this year it will be based pilot projects. In practice, they are already implementing banks, which have started to connect to cylinder-piston group and to issue loans to citizens through “public Services”. The authorities themselves called a priority “non-discriminatory” access for the integration of commercial platforms gasservice. However, the provision of Chu until the regulatory framework is paused — the bill on the digital profile submitted to the Duma in July 2019, but there is no movement because of the criticism of the FSB.The head of the technology practice of KPMG in Russia and the CIS Nikolai Legkodimov says the plan is timely: “coronavirus crossed the digitalization in the commercial sector and the public”, but the success of the programme will depend on the quality of formation of KPI. “When selecting services, you need to focus on the importance for the citizens, not the ease of implementation. The same applies to targets for number of citizens, many services have been implemented online, and quality improvement will only occur when the expansion of the range of “remote” services,” he said. Director of computing facilities, services and outsourcing of the company “infosistemy Dzhet” Anton Pavlenko notes that “the systematization of services in the “superservice” based on the approach “customer experience” will simplify their use and to make a mass”. Integration of goservices commercial platforms will increase the transparency of services, to improve their quality and to remove possible corruption elements “to provide to users the whole service from a single window”.Evgenia Kryuchkova, Julia Silence