In the midst of summer season when tourists arrange the stations tested, the Russian Association of the passengers together with the National Union of hospitality industry conducted a survey.
“We built the Crimean bridge, launching a rocket into space, but user-friendly approaches to station platforms and can’t equip”, – complains the President of the Russian Association of passengers Ilya Zotov.
the Station starts with turnstiles like a theater with a hanger. Convenient entrance to the station counted only 56 percent of respondents. By the way, 13 percent of survey participants said that they did not check. Knock in the queue at the turnstiles, passengers are in the waiting room. Nearly 60 percent of passengers said that there only a few places. Not everyone is happy with the navigation.
the Presence of Wi-Fi and sockets at all may seem like a great luxury when you consider that 30 percent of passengers complained about the lack of toilets.
Questions from the passengers causing overall organization of the internal space stations. For example, storage should be located on the ground floor, I think 60% of respondents, and many can’t understand why at the station so many grocery stores, and certainly do not want to see at stations, beauty salons, fitness centers, bars.
On the platform passengers are often waiting for a real obstacle course. A vivid example of the Yaroslavl, Kazan station passengers have bags to overcome the stage, said Zotov. It’s a Metropolitan stations, what can we say then about the others, he adds. Only 18% of respondents assessed the exits to the platforms as guests.
the stations should be Parking, I think 85% of the respondents. However, to pay for Parking not ready 47%. By the way, the forecourt, and navigation in the halls and offices like the passengers more.
As explained “RG” in the company “Russian Railways”, the holding continuously improves work station complexes, paying great attention to the needs and views of passengers. In 2015-2019, to update the passenger infrastructure, stations, stations and platforms, the company allocated 49.4 billion rubles. Have been built or renovated 33 major railway station throughout the country, and overhauled 92 station complex. Including updated Lounges at major stations, established there a new seat for charging mobile devices and dynamic display with the train schedule of distant following. Special attention is paid to the development of services and improving conditions for people with limited mobility.
To the stations they want, the experts suggest on the first floor and place the automatic lockers, and for different sizes of Luggage..
the Stations need elevators and escalators to exit Perrault�� and even capsule hotels. And trade pavilions it is necessary to bring to one style.
Tuesday from Simferopol went to the first train-trasformer, coaches which will head to Rostov-on-don, a part – to Adler. Dwukrotnie trains will run every three days and follow up in different destinations with the same number. Further, each of the groups of cars will proceed independently and will have its own room in the schedule. Train N 315/316 Simferopol – Adler will pass through Krasnodar, Tuapse, Loo, Sochi. N 415/416 train Simferopol – Rostov-on-don will run through the station and Starominskaya Timashevskaya. Most of the passengers will proceed to the station Rostov-Chief.
the Correspondent of “RG” checked, what is the current situation in the “hottest” railway stations of the country.
At the station in the Central district of Sochi, there are practically no queues. Input four frames. To get to the platform, we spent only a few minutes. In Anapa arrive daily 15-20 trains with those wishing to relax on the Black sea. Here, too, outwardly all staff – no queues. But in social networks, passengers still prefer to put more benches on the platform and to open new grocery stores and cafes.
In Kislovodsk at the station even in the middle of the season too, no crowds. Mineralnye Vody and Kislovodsk connects the train (going via Pyatigorsk and Yessentuki). Comfortably and inexpensively. And to Kaliningrad travel for all Russians became available on Aug. But the train can’t go more than 200 passengers. Last summer one train was carrying 600 to 700 people. So, the hype is not here.
Prepared by Irina Belova, Ulyana Vylegzhanina, Alexander Ershov, Roman Kiyashko, Anna Yurkova
