Since the beginning of the year, does the Billag, but the Swiss collection Agency for Radio and television tax (Serafe) the new 365-franc-reception fee. However, in the case of the Serafe a addresses is currently-Puff.

The Problem, the Federal office for communications (Ofcom). On Wednesday it met with the Association of Swiss residents services (VSED), the municipalities and the cantons for the data delivery.

In the VIEW-Interview explains Ofcom chief Philipp Metzger (54), as he wants to be able to Mr.

Serafe for the Radio – and TV-tax jurisdiction and will be starting with a image stock meltdown
Philipp Metzger: This is not a Super-GAU. On the contrary, The Serafe does a good Job, and we have full confidence in you. The preparation and the shipment of 3.6 million in invoices has been working fine, and also payments flowing as planned. We have managed to change the system.

It is unfortunate if the incorrect address data will be sent, but in such a large system change also is inevitable. You need to see the relations: In the case of 3.6 million invoices, the error rate moves in tenths of a percent. Although we have no exact Figures, but it is likely to be, at best, only a few Hundred or maybe a couple of Thousand cases.

Serafe-bills flooded.
Here lies the main problem: most of the Calls it is not a matter of incorrect address information. Rather, the caller will ask questions to the bill, which would make the Serafe.

it is about whether you can pay the bill in Installments. Or in which cases it is exempted from the tax. In the case of such issues, the municipalities are the wrong contact person, and correspondingly overwhelmed. The biggest concern of the municipalities of this flood is currently, the also showed the meeting with the inhabitant services Union. Our main goal is therefore to stop the call flood in the municipalities – or, at least, einzud��have the right to decide.

We need to communicate the Serafe customers more clearly, in what cases, to whom to turn to – at most, the information on the invoice must be adjusted accordingly. We are also working with the cantons and municipalities with high pressure to improve the quality of the data. We will communicate next week how to proceed.

The Black Peter deserves anyone! The municipalities and the cantons have made enormous efforts, so that the change in the system period works. And in most cases succeeded – that is why it is wrong to speak of a Chaos.

most of The cases have to do with the so-called flat identifier that has not voted or does not exist. From the wrong address data, especially multi-family houses with several dwellings are affected. This identifier for distinguishing each of the apartments is missing, is suddenly assigned to the neighbor of the same household.

I assume that the Situation calmed down relatively quickly. Who reports incorrect addresses, you can throw away the false statement, without having to pay, and receives a corrected new account. In addition, starting in February, around 300’000 bills in a staggered manner every month will be sent on the basis of the latest population register data. The System should work error-free.

Nothing. This is also not a criminal offence. But we want to pay a fair and equitable System for all, to which all of your contribution. We are, therefore, to each message glad, even if you paid the bill already.

you should not rejoice too soon. The levy is compulsory for all. Even if the error is not discovered until a few months or years later, you have to pay for the whole period in retrospect. Only in the case of a limitation to get around it.

The Serafe-address-Puff provides the municipalities for red heads. Due to their population register data, the Serafe sent their reports. Clear, then, that quickly, the impression could arise that the local authorities for the Chaos are responsible.

The buck to the municipalities, however, cannot give, such as the Association of Swiss residents services (VSED) in a media makes communication clear. The population register would have “nationwide excellent data quality,” stresses the Association.

municipalities are dissatisfied

In the bills will, however, be noted that the Serafe customers would apply in the event of discrepancies directly to their residents. “This leads to many questions in the communities,” warns the Association.

At the Meeting on Wednesday with Ofcom and the Serafe the Association have brought “his dissatisfaction and regrets not to be in the implementation process”.

The VSED refers to how Ofcom chief Philippp butcher (see Interview above) on the problems with the so-called Federal housing identifier. This had been introduced by the Federal authorities exclusively for statistical purposes and “is not suitable in principle for the bill collection”.

The VSED’ve already made in November 2015 on the occasion of the consultation on the partial revision of the Radio and television Ordinance on this issue.

“it is Not the latest data”

The population register was updated on a daily basis constantly, writes the Association. There and applications but would not run chronologically, would occur in the “Overlap” between old and new tenants, often over a short period of time.

But with a view to the Serafe problem, the Association writes: “as a result of a first Overview by several communities of the VSED notes that the data are in most cases correct, and no Changes in the registers of Residents is necessary.”

That there is still complaints that have to do with the Serafe have not used for the sending of bills to the most recent data of the population register, but those of November 2018.

Serafe to “first contact point”

The Association is now demanding that the Serafe for the invoice recipient “is the first point of contact” and as such, the Triage of the various complaints to be heard.

On letter of formal notice to refrain the Serafe for the time being. And: “The procedure for data preparation is thoroughly to analyze and to correct. The VSED and other involved Agencies are to be included.” (rus)