At the end of last week, the government of Nizhny Novgorod region reported that the resumed action of reduced travel, and weekend and on Monday in the offices of transport cards lined retirees who wish to unlock.
the report of the regional government was told that to extend bus passes, applying the transport map to the validator conductor or to a stationary terminal. And the passenger will receive a printed receipt on the extension of validity of the travel. This also applies to grace an unlimited MetroCard and a monthly ticket for students and schoolchildren.
Electronic travel at 20 and 40 trips, according to the authorities, can be extended by attaching the card to the device check the balance at any station of the Nizhny Novgorod subway or in the IFC Nizhny Novgorod. Another option is to extend with a mobile phone with the appropriate app. If these methods are not obtained, is to contact the facility operator.
weekend in a social network “Vkontakte” has accumulated a lot of angry comments of users of transport maps. It turned out that many of them are not unlocked automatically, but the operator there claimed the opposite. Some didn’t work unlock method in the transport. The problem with the lock, reported by users, were resolved only after reference to the operator’s office.
And on Monday, the editorial Board of the branch of “RG” with complaints about queues at service points asked readers.
– all in the office Benaiah was almost to the Opera house, hundreds of people were tight, even war veterans. Masked units. All are outraged to the limit! Blocked the card within the hour, and unblock – the whole story. I first came into the office, which was on Minin it doesn’t work anymore. Went to subway, where again the inscription on the terminal “not working”. I read that you can unlock in the bus. The village in the 17th, the driver said that you need to go to the office Benaiah, warned that place. Had to go there, – told “RG” Faina Smirnov, which had to stand in line on Monday morning.
the same day, the Ministry of transport of Nizhny Novgorod region has reported about work of the offices of the company-operator. And its Director, Yuriy ryabikov announced that the offices increased the number of employees for faster customer service.
– Our experts will be to extend the travel on the street by the terminal. But for the vast majority of users there is no need, since everything can be done remotely. Please only as a last resort, if you have any difficulty, contact the facility operator, he explained.
Artem Baranov, acting Deputy Minister of transport and roads of the Nizhny Novgorod regionAsti:
– the Situation is unacceptable, of course. Initially, we arranged with the operator that should be able to unlock all the cards remotely. I hope that the problem will be solved. While I want to appeal to seniors: take care of yourself please, especially in this period! We understand that you are accustomed to arrange the cards in person. But if you have children and grandchildren, ask them unblock transport card remotely using a mobile app.
