the tour Operator within 60 calendar days must provide the travel agent or directly to the tourist notice about the possibility of postponing the trip. The agent brings information to citizens within one business day.
If notification within this period is not sent, the operator must return the money to the customer no later than 31 December 2020. On receiving the notification, the tourist has the right to refuse the transfer trip. Then the operator will return the funds no later than 31 December 2021.
If the client agrees to reschedule, then he must offer an equivalent tour with the same services for the transportation, route, location of the hotel and its category, food. The timing of the transfer is determined by agreement of the parties. The service should be rendered not later than 31 December 2021. If the cost of the tour is increased to pay extra do not have. If the tourist paid for the tour is not full then for the remainder he will pay on the basis of the original price.
the Disabled, unemployed and citizens older than 65 years and those who are on sick leave more than two months, the money will return within 90 days of the filing of the application.
in addition, in all cases, the return operator will need to pay interest on the amount of unused tour for each calendar day of the filing of the statement of termination to the date of return.
