guests of the hotel Arc-en-Ciel is situated in the Bernese Oberland complain about noise and bad table manners of other guests. The Hotel responds to and depends on an Info sheet. Now Indians blame the Gstaad Hotel racism. The Indian billionaire Harsh Goenka (62) has started on Twitter a controversy over Switzerland, which was picked up by Indian Newspapers. With my own eyes he has seen the notice in the “guests from India” rules of behavior in order to draw attention. Is signed by the hotel Manager (LOOKING reported).
Patric Schönberg, communications Manager at Hotellerie Suisse, advises Hoteliers: “it’s Important the communication, the equal treatment of all groups of guests is. Means of communication individuals should not be mentioned groups explicitly, or according to be regulated. Rules to enforce are legitimate, you should address each of all the guests.” In English: rules should not be directed at specific groups, such as Indians, Chinese or Jews.
A Hotelier trying to offer all guests the best possible experience. “Disturb then individual guests the experience of many, so must the Hotelier should intervene. His Anger, it does not apply, however, to transmit to the host. With this is to seek, wherever possible, constructive a friendly solution,” says Patric Schoenberg.
“Mention the 5000 years of history”
The Association hotelleriesuisse and Switzerland tourism have selected Hoteliers brochures to each group of guests. To guests from China, the Gulf States, to Jewish guests – and those from India. The goal: to avoid misunderstandings and to make the stay for guests and hosts smoothly and pleasantly. 10. In July, he switches to a corresponding note on the Homepage. Just a few days before the Indian debacle in Gstaad.
“The Indians know Switzerland from Bollywood movies as a romantic Idyll. Accordingly, they arrive with high expectations and want to be treated by them as hosts preferably”, as stated in the brochure, to begin with. Then, it’s been going on with the tips. “Mention the 5000 year history of India. Your Indian guests will be delighted with it.”
“no,” is not well
hotelleriesuisse but warns of pitfalls: “Avoid critical Remarks to the Indian caste system.” Better to have a conversation about the nature. “The beauty of Switzerland is by many of the Bollywood movies, especially their songs of love, sustainably in the consciousness.”
a Lot of fanfare don’t need it. “Simple greeting words, to produce for the Indian guests a feel of being Welcome.” It comes to disagreement, then Swiss Hoteliers are to avoid a “no”. The explanation: “This word is not heard by some Indians, as they perceived it as a personal rejection or rejection – although you can use it even like.”
jokes about an Indian family better. “Indians like to laugh and are humorous, but not at the expense of other people. This is considered to be unethical”, more say it in the brochure. The man you better not just. Because: “To the outside world the husband is the head of the Indian family. He is the one who negotiates with the hotel staff, however, he is barely a decision at the time of his wife does not agree.”
“The accents are sometimes difficult to understand
” All right, so in dealing with Indian guests? Not quite yet. “Staff is in India in wide circles Standard. Many customers assume that you will also be served during the holidays in the same scope”, it means in the Indian brochure more.
“food is for Indians, not only of food, but it is a prerequisite for the Healthy – and be happy,” write the authors of the brochure for the Hoteliers. They also have a culinary tip for you: “Swiss-Indian cooking experiments (for example, Curry-Capuns) can well arrive.” The Bündner speciality, with exotic spice could smooth go as “Fusion Cooking” by.
it Comes to communication problems, it’s probably the accent: “most of The Indian guests speak English, the accents are but and too difficult to understand.” The permanent high background noise, do not like also all. The tip for the hotel: “In India the television on in the background. Make sure that the information to Pay-TV are clear and in English communicates.” The guests and Hoteliers protects against loud discussions when you check out.