Complaints Network

From March 18 to 20 April this year there were 8 thousand trial using video-conferencing, and the number of served electronic documents, including claims, has increased by half.

life Itself forces to develop remote procedures. Before the start of the pandemic in two regions of the country the citizens have the opportunity to sue in court through multifunctional centers. The issue is to connect five regions.

But, of course, apply to the court through the DCP will only be possible after the end of the restrictive measures and multi-function centers will open their doors.

in addition, in the near future it will be possible to file a lawsuit in court through the Unified portal of public services.

Alexander, we understand, the courts are now loaded to a minimum?

Alexander Gusev: the Courts continue to administer justice within a reasonable time, ensuring protection of the rights and legitimate interests of citizens and business.

For the duration of the Russian Federation of restrictive measures by the courts on the merits of more than 2 million cases and materials of different categories.

the Courts have suspended the personal reception of citizens. Statements can be submitted by mail or via the Internet. Not restricted whether the access of citizens to justice?

Alexander Gusev: Since the introduction of the relevant restrictive measures the total number referred to the courts cases and materials amounted to about 2 million. This significantly increased the number of claims, petitions, complaints and other documents submitted to the courts in electronic form – almost 200 thousand in Federal courts of General jurisdiction and more than 50 thousand in Federal arbitration courts.

Courts of all levels of the judicial system ensure the timely receipt, registration and processing of all applicants by post and in electronic form documents in accordance with procedural legislation.

recent Events make you think about the active development of electronic procedures.

Alexander Gusev: as an additional mechanism for the realization of electronic interaction with citizens in the near future expected withdrawal of the relevant services on a Single portal of public and municipal services. Portal integration SAS “Justice” with SPPS.

So, electronic claims can be submitted through the portal?

Alexander Gusev: In the future – Yes. In addition, in March this year in a pilot mode the interaction of the courts with the Executive bodies of state power of subjects of the Russian Federation to implement the possibility of submitting documents to the court and receive court documents through ��mnogofuntsionalnyh centres for rendering state and municipal services. Currently, the two subjects of Federation citizens already have the opportunity to apply to the court through the MFC, in five regions the matter is under consideration.

In MFC is likely that citizens will come with paper documents. It is good that there is an alternative: come to the court with the statement or in the MFC. But back to e-justice. As you can now file an electronic claim?

Alexander Gusev: This can be done by filling the form posted on the official website of the court in is information-a telecommunication network “Internet”.

As long there is a possibility to bring civil claims over the Internet?

Alexander Gusev: In January of 2017 entered into force the Federal law enacted by the legislative initiative of the Supreme court. He gave participants in the proceedings the right to submit to the court statements of claim, complaints, motions, and other documents in electronic form. This act was an important milestone in the development of e-justice.

to exchange electronic documents only arbitration courts. It was considered that the possibility of filing electronic claims interesting companies than citizens, and because in civil proceedings is rather exotic. How come in practice?

Alexander Gusev: Almost immediately, these e-services has gained popularity among citizens and representatives of legal entities, their relevance is demonstrated by the fact that the number submitted to the courts of electronic documents on a quarterly basis increases by 30-40 percent. So, in 2017, the Federal courts of General jurisdiction in electronic form has received about 280 thousand statements of claim and other documents of a procedural nature, in 2018 – almost 700 thousand, in 2019 – more than a million.

In the Federal arbitration courts in electronic form in 2017 received about 300 thousand statements of claim and other documents of a procedural nature, in 2018 – a little less than 400 thousand, in 2019 – nearly half a million.

participants in the proceedings and actively create personal accounts in system gas “Justice”. During the functioning of electronic services in the framework of system gas “Justice” created over 2 million 270 thousand personal accounts of participants in the proceedings in the Federal courts.

overall phased and incremental implementation in proceedings of e-justice, that is, advanced information and electronic technologies, is one of the key directions of development of judicial system of the Russian Federation at the present stage.

the days of a pandemic is of particular urgency systems video conferencing…

Alexander Gusev: currently, all Federal courts of General jurisdiction are equipped with sets of video conferencing. This allowed for 2019 to ensure by means of video-conferencing over 248 thousand trial.

What equipment is used in the process?

Alexander Gusev: Considerable attention is paid to equipping the courts at all levels of the judicial system equipment for the questioning of victims and witnesses, without the possibility of visual observation. Such kits provide the technical ability to change the voice of the “hidden” witness in the process of questioning by the judge and two-way communication of the witness with the judge through a separate audiovideomaterials. Complexes are functional and comfortable, widely used for different categories of criminal cases.

At the time a great achievement was the law on transparency of justice: judicial acts should be published in the Network. The law is observed?

Alexander Gusev: organized By the Internet portal of the gas “Pravosudie” information service “Bank of judicial decisions” provided constant free access to a unified database of judicial decisions to the unlimited circle of Internet users.

the Texts published in full?

Alexander Gusev: Judicial acts are in the process of depersonalization: the exception of personal data. Currently the consolidated database of anonymized court decisions contains court decisions published for the period from 2010 to 2020, and includes more than 58 million judicial acts.

In this ocean to drown. Is it easy to find the right act?

Alexander Gusev: Program provides the possibility full-text search of court acts as the context and other parameters: a category of cases, date, case number, names of parties and others. This contributes to the creation of an effective system of search as a judicial act and the court case.

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Jennifer Alvarez is an investigative journalist and is a correspondent for European Union. She is based in Zurich in Switzerland and her field of work include covering human rights violations which take place in the various countries in and outside Europe. She also reports about the political situation in European Union. She has worked with some reputed companies in Europe and is currently contributing to USA News as a freelance journalist. As someone who has a Masters’ degree in Human Rights she also delivers lectures on Intercultural Management to students of Human Rights. She is also an authority on the Arab world politics and their diversity.