Called the main channel for stolen money: banks are returned to clients only 15 percent

Russian banks have returned their customers only 870 million rubles, stolen by cyberswindlers, calculated by the CBR. This is 15 percent of the total stolen from the accounts of the Russians.

the Bank of Russia published the first annual statistics on banks return their customers money stolen cyberswindlers.

Banks said about 572 thousand illegal transactions without customer consent. In the end, the crooks stole from the accounts of individuals about 5.7 billion rubles. The cyber fraudsters steal more from the accounts of customers in Moscow (2.6 billion rubles), St. Petersburg (402,9 million roubles) and in the Kostroma region (286 million).

accounts of legal entities in the past year, there were 4.6 thousand unauthorized transfers, write-offs, which led to the loss of 701 million rubles.

About 3 billion rubles — a large part of the people’s money stolen when you pay for goods and services on the Internet. Through the system of online banking was illegally charged to 2.2 billion rubles. Through ATMs and payment terminals, last year, kidnapped 525 million.

the Russians become victims for two reasons – because of their own trust and new technologies for data theft.

In 2019 7 of 10 theft from the accounts held with the use of social engineering techniques. The client or himself transfers money to the fraudster, and the Bank is not able to return the money, because they are immediately removed from the ATM. Or by using various psychological tricks fraudsters know the card data of the client. This is generally done through fraudulent “call-centers” which claim to represent banks, or online shops.

By law, the Bank is obliged to compensate the customer for the stolen funds only in the case that the client does not violate the terms of the contract: not reported data, the disclosure of which led to the loss of money. This is the card number, the password from SMS, CVV code.