Alfa-Bank massively blocked

Clients of Alfa Bank complained in social networks to block the card without notice and giving reasons Some users received notices, which said that the cards are locked to ensure their financial security. Lock affected both the physical card and is tied to Apple Pay and other payment services Clients of Alfa-Bank have complained on social networks on the card without warning or giving reasons.
Photo: Mikhail Tikhonov / Moscow-Live.ru Some users received notices, which said that the cards are locked to ensure their financial security. Lock affected both the physical card and is tied to Apple Pay and other payment services
Photo: Mikhail Tikhonov / Moscow-Live.ru

Customers of Alfa-Bank have complained on social networks on the card without warning and explanation. Some users received notices, which said that the cards are locked to ensure their financial security. Lock affected both the physical card and is tied to Apple Pay and other payment services.

Some cardholders know about the lock only when a payment is attempted. “We received information about a possible compromise offer of some maps and began the process of blocking. But make sure that threats to customer funds at the moment, the card stopped, and already blocked unblock”, – have informed RBC in the Bank.

How many cards were compromised and how, the Bank said. All locked cards will be automatically reissued for one or two days, writes “Vedomosti”. Customers who card is needed urgently, Alfa-Bank has recommended the app to get a new card and use her while using ApplePay.

From the replies to customers on Twitter, it follows that for the Bank, this situation was a surprise. “We did not expect what was going to happen,” reads one of the messages. Another emphasized that if the cards were immediately blocked, the clients ‘ money could be at stake.

March 4, the technical Director specializing in cyber security company DeviceLock Ashot Hovhannisyan said on the website “habrahabr” found in the public access data of a certain well-known Russian Bank with the code name “Epsilon”. Data found on a Dutch server and included account numbers, credit cards and expiry dates, as well as personal customer data.

“Because all those hundreds of thousands of lines, containing the personal and Bank information of customers, lay in the public domain, we can talk about the fact of “double leakage”. It turns out a very “funny” picture – first, the attackers stole data from the Bank, then they leaked, and data and tools for their production,” wrote Hovhannisyan. He informed about the discovery of the Bank itself and the division of the Central Bank Fincert, which responds to computer attacks in the financial sector. According to Hovhannisyan, the Bank, the customer data which was in the public domain, interest in the archive is not displayed, and Fincert requested and received all the detected files.